Everything you need to know about Hairzena's AI hair analysis, your personalised natural revival plan, subscriptions and your data.
Hairzena's AI hair analysis evaluates your uploaded scalp photo across four dimensions: hair density (visible follicle coverage), hairline condition (recession at the temples or crown), scalp health (signs of inflammation, dryness, or excess oil), and shine and texture quality. Each dimension is scored individually and combined into an overall hair health score from 1 to 10, alongside a written report identifying your specific concerns and improvement potential. The full analysis takes under 60 seconds and is followed by a personalised plan focused on natural treatments — no minoxidil, no finasteride. For best results, take your photo in natural lighting with the affected area clearly visible. The AI is trained to recognise common patterns including androgenetic alopecia, diffuse thinning, telogen effluvium, and stress-related shedding, but it is not a clinical diagnosis. For medical concerns, consult a trichologist or dermatologist.
Your hair score is a reliable estimate based on what's visible in your photo, calibrated against a wide range of hair types, ethnicities, and stages of thinning. It's most accurate when the photo is well-lit, in focus, and shows the area you're concerned about clearly — without hats, heavy styling product, or unusual angles. The score is designed to give you a meaningful baseline to track changes over time, which is often more valuable than the absolute number itself: a score that improves from 6.4 to 7.1 over three months tells you your routine is working. The analysis cannot detect underlying medical causes of hair loss (such as thyroid conditions, autoimmune issues, or nutritional deficiencies) — for clinical concerns, a trichologist or dermatologist will provide a deeper assessment than any AI can.
Yes. You can upload a new photo at any time from your dashboard to generate a fresh analysis and see how your score has changed. We recommend retaking your analysis every 4–6 weeks — hair growth cycles are slow, and meaningful changes typically take at least one full cycle to become visible.
Your personalised plan is a holistic, natural-first programme tailored to your specific hair score, concerns, and lifestyle answers from the quiz. It includes a daily routine (covering scalp care, washing frequency, and habits proven to support hair health), a 7-day Follicle Revival Programme to kickstart visible improvements, nutrition and supplement guidance based on the natural ingredients with the strongest evidence for hair regrowth, and product recommendations from our curated catalogue — chosen for ingredient quality and formulation, not for marketing. The plan deliberately excludes minoxidil and finasteride. Hairzena is built around the natural alternatives that have actual research behind them: rosemary oil, saw palmetto, scalp massage and natural topical treatments, stress and sleep management, and targeted nutrition. As your score changes, your plan adjusts month by month — your second-month plan will look different from your first.
Every 4–6 weeks is the recommended cadence. Hair grows in cycles, and a single cycle takes roughly 4 to 8 weeks to show visible change at the surface. Photos taken any closer together usually won't show meaningful differences, and tracking too frequently can become discouraging when you're seeing normal day-to-day variation rather than real progress. Consistent photos at the same angle, in the same lighting, every 4–6 weeks gives you the clearest picture of whether your routine is working.
Yes. Your photos and personal data are encrypted in transit and at rest, stored securely, and never shared with or sold to third parties. Photos are used only for generating your analysis and tracking your personal progress over time. You can delete your account and all associated data at any time from the Settings menu.
You can cancel anytime from Settings → Subscription & Billing → Manage Subscription. There's no minimum commitment and no cancellation fee.
For paid subscriptions, contact support within 7 days of charge for a refund of your most recent charge. Refund requests are reviewed individually and processed within 5–10 business days.
Hairzena's analysis and recommendations work for all hair types, textures, and ethnicities — straight, wavy, curly, and coily — and across all stages of hair loss from early thinning to advanced. The AI is trained on a diverse dataset to recognise hair concerns across different hair densities, textures, and scalp tones. The natural ingredients and protocols in your improvement plan are also broadly effective regardless of hair type, though the specific routine recommendations (such as washing frequency or product type) are adjusted based on your hair characteristics from the quiz.
Tap "Contact Support" in your dashboard Settings, or email us directly at support@hairzena.com. We aim to respond within 24 hours on weekdays.